Tickets & Cancelations
All tickets are final. No trade-ins or cancellations unless the event itself is cancelled.
Must arrive at all events 15 minutes prior to starting time
The Cancellation Policies listed below apply to all events offered. All sales are final, with the following policies on refunds and changes.
CANCELLATIONS MADE WITHIN
Refunds WILL NOT be given for those who arrive late or cannot find the event location. It is the guest’s responsibility to arrive at the appointed place at the appointed time.
CANCELLATIONS MADE WITHIN
- 14 or less days prior to event date - Non-refundable
- 15 - 29 Days prior to event date - 50% refundable
- 30 Days or more prior to event date - 100% refundable minus $5 cancellation fee per person
Refunds WILL NOT be given for those who arrive late or cannot find the event location. It is the guest’s responsibility to arrive at the appointed place at the appointed time.
Rescheduling and Rebooking
Reschedule requests must be approved in advance and are subject to a $10 rebooking fee. We do not guarantee rescheduled event. If a rescheduled event does not happen, your rebooking fee is subject to a full refund, but not the original purchase price or issued credit.
Rebooking's after a no-show are not guaranteed, and if accommodations are made, may be subject to a 25% or $20 rebooking fee, whichever is higher. Please note that cancellation fees are calculated based on the date we receive your cancellation request.
Reschedule requests must be approved in advance and are subject to a $10 rebooking fee. We do not guarantee rescheduled event. If a rescheduled event does not happen, your rebooking fee is subject to a full refund, but not the original purchase price or issued credit.
Rebooking's after a no-show are not guaranteed, and if accommodations are made, may be subject to a 25% or $20 rebooking fee, whichever is higher. Please note that cancellation fees are calculated based on the date we receive your cancellation request.
In most cases, refunds will be processed within 5 business days after refund has been approved.
Sales are final on all private tour reservations
Sales are final on all private tour reservations